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Bringing enterprise-level support to your business and providing Austin with unsurpassed customer service since 1999.
In-Shop Computer Repair
On-Site PC Repair
Carry-In Virus Removal
Managed IT Services
Data Recovery & Back Up
Office 365 Services
March 16, 2022.
Fantastic service! First time taking a computer to be repaired and it could not have been a better experience. They identified the source of my memory issue very quickly and helped me mount internal components that I was having trouble with.
January 17, 2022.
December 30, 2021.
Had an issues with incompatibility between my Motherboard and CPU. These guys helped me out without being patronizing, even though I feel like I was making some pretty amateur mistakes with my upgrade. They fixed my issue, told me what I could be doing better, and were happy to let me know where additional issues were, without insisting that they be the ones to fix it or pushing additional labor. It made me trust them all the more, and I think I know who I'll be going to the next time I have issues.
December 27, 2021.
Brought my PC in after attempting to swap the hardware into a bigger case and failed. Attempted to put the hardware back in my old case and got some things backwards due to my lack of knowledge in this space. Brought it to Frankensteins and they had me back up and running in about 20 minutes! Very knowledgeable and quick to figure out your issues Thank you guys! I’ll be back to have them switch my hardware to my bigger case soon. 5 star all around!
December 22, 2021.
Highly experienced, old school style "house calls" kind of tech support. You can call in for billed phone support. If that isn't the fix, Tier2 can approach your problem more digitally, with remote access options. If for some reason your issue is more complicated than remote support, their third tier is direct hands on support with life long experienced techs that have a strikingly high rate of success. In short, if you need your digital issues sorted, I recommend Frankenstein computers.
December 20, 2021.
M. Azariah Mays
December 10, 2021.
Frankenstein Computers is by far the best PC and tech repair experience I have had in years. They are very knowledgeable and polite. They show a level of care to each customer that is unmatched. Thanks to Jonathan and Jay for helping a first time PC builder not feel like a complete failure.
December 8, 2021.
Great help, will recommend all my friends to come here
December 6, 2021.
Extremely friendly and knowledgeable staff with complete transparency. I was able to walk-in and get service immediately. My laptop was having battery performance issues, and right away they noted it was the charger. They could have easily taken in my laptop and charged $$ to run a diagnostics tests and such, but instead they were upfront and showed how a new charger would resolve this issue. I was in and out within 10 minutes. I worked with Jay, and he was great to chat with. 10/10 recommend this place!
November 2, 2021.
Where able to see me and help with my PC quickly, where knowledgeable, transparent with process, and worked with me to narrow down possible causes before finding the solution. Even gave me some tips on improving the systems overall performance I'd give them 10/10 would and will bring other computer problems to these folks. A good mechanic/technician will always walk you through the process and show you an issue rather than just tell you the issue and these folks do that.
March 30, 2022.
Owner of the shop are very responsive and even offer me the same day repairs !Technician Jay and his co worker fixed my computer battery and even waited me for extra time after store hour. Thank you for your professionalism my computer works just fine now
March 21, 2022.
My laptop, an ACER Aspire, was consistently becoming too hot and then shutting off. The issue was clearly with the battery and the fan, so I bought those two new parts and called Frankenstein. Frankenstein Computers installed the battery and the fan and returned the computer to me. Unfortunately the issue persisted so I called them to see if they could do anything about it. They assured me that my computer was under warranty and they could do some more searching without an additional labor charge. After a few tries they found that the fan I bought was faulty. They bought a new fan and re-installed it, everything worked wonderfully. My computer runs better than it did 6 months ago. They kept me updated throughout the process and I was charged very modestly for the duration of time they had my laptop. Ryan was fantastic and everything was done in a timely manner. I couldn't recommend them more.
February 20, 2022.
Excellent service and reasonable pricing! The staff at Frankenstein is super helpful. I will continue to use them for any future hard drive or computer issues.
February 17, 2022.
Fast service. Helped to explain what our issue was. Was completed with repair within 24 hours. After pay, it will be under warranty. If we need help again, we will be back!
January 18, 2022.
I accidentally spilled water all over my MacBook and thought it was a lost cause. With little hope, I called up a couple repair shops and most told me they didn't do mac water damage. Fortunately, Frankenstein came to the rescue and took my MacBook in. They were covid conscious; I dropped of my MacBook at a desk outside their door. They gave me calls and updated me as days progressed. I picked up my mac a few days later and was surprised that it was working again! A week later, my mac is still running. I highly recommend this spot
January 11, 2022.
Excellent experience with Frankenstein Computers. 1. They responded to my request for a quote within 10 minutes. 2. They were more than fair in their charges - They examined a machine of mine that wouldn't boot, didn't find anything physically wrong, and reinstalled the OS for me at a reduced price. Now it boots up fine! 3. Service was quick, took one day. 4. Fast and friendly service! All in all, I'd highly recommend their service.
December 10, 2021.
I needed a repair statement for my damaged PC to file a claim to FedEx. Tony and Jonathan helped me to evaluate the damage so quickly and were super helpful. The response from them was super quick too! Highly recommend!!
November 18, 2021.
I was having trouble with my custom built PC posting and booting to Windows -- I brought in the machine and Ariel and Jay couldn't have been more helpful. Jay had the time to take a look at it on the spot and troubleshot it with me until he it posting regularly -- turns out it was a faulty USB cable to the motherboard keeping it from posting! I'd been tearing my hair out for weeks trying to diagnose and he sussed it out very quickly. Very personable and helpful, don't hesitate to give them a call.
September 28, 2021.
I came here with a 13y old Mac which was basically a photo album. I needed to transfer the HD data to a portable one and recycle the obsolete machine. They were confident in saying they could do so but didn't 100% guarantee it. In less than 24h the job was done and ready for pick up! I drove 20min to come here and I'd do it again. Excellent customer service and communication as well as a successful transfer of data! Highly recommend Frankenstein Computers!
September 23, 2021.
Took my PC here and had great customer service experience . Jay worked on my computer and was honest and very knowledgeable . Thank you